Omnimoney moves transfers in minutes, not days

About Omnimoney

Transfers users can track

Omnimoney lets users send and track money transfers with full transparency. Growth brought a familiar pain: support tickets asking where money was. Agents answered blind because transfer statuses lived across three systems, and every investigation meant pinging engineers. Omnimoney needed one operational view — for agents, for finance, and for users checking their own transfers.

Challenges

Where is my money?

Before Qaventra, a single stuck transfer triggered a chain of manual checks across processors, spreadsheets and chat logs. Median resolution took two days, and every spike in volume multiplied the backlog. With unified tracking, approvals and reporting, Omnimoney replies with answers instead of guesses — and most users never need to ask at all, because live statuses eliminated the question.

Outcomes

What changed

• Median transfer issue resolution fell from two days to under an hour with unified tracking.
• Payment approvals that waited days in inboxes now clear in about four minutes.
• Finance closes daily settlement from one dashboard instead of three exports.

“Our agents finally see what the user sees. Support went from detective work to answers.”

Head of Support — Omnimoney